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Release v3.12.0 ​

Your Ana assistant conversations now become organised, prioritised support cases — plus stronger account security, language options and a new place to manage how your platform looks.

What's new ​

Ana Conversations and Cases ​

Every conversation your users have with Ana is now automatically reviewed, prioritised and turned into a case your team can pick up. Nothing gets missed, and the most urgent enquiries rise to the top.

Highlights:

  • Automatic triage — each conversation is assessed and given a priority, so your team focuses on what matters most first
  • Cases and signals — conversations become clickable cases with full detail, making it easy to review what happened and follow up
  • Live updates — cases refresh in near real time, so what you see is always current
  • Your own categories — organise cases into the categories that fit how your team works, and adjust them whenever you need

Stronger account security ​

Administrators can now require multi-factor authentication (MFA) across their organisation. When it's turned on, users are guided through a quick setup so every account gets an extra layer of protection.

Highlights:

  • Organisation-wide MFA — admins choose whether MFA is required for everyone
  • Guided setup — users are walked through enabling MFA the next time they sign in
  • Smoother sign-in — the setup flow is faster and clearer than before

Admins can now publish and update terms, privacy policies and FAQs directly, with a full history of every version.

Highlights:

  • Publish in place — update your terms, privacy policy and FAQs without waiting on anyone else
  • Version history — every revision is kept, so you can always see what changed and when
  • Clearer dialogs — refreshed, easier-to-read terms and privacy pop-ups

A new home for appearance settings ​

Theme and visual options now live in one dedicated Appearance page, making it easy to tailor how your platform looks.

Highlights:

  • One place to look — visual settings are grouped together instead of spread across the dashboard
  • Quick to adjust — change your theme and appearance in a couple of steps

Improvements ​

  • British and American English — the platform now matches spelling to your language preference, so it feels right wherever you are
  • More accessible throughout — improved keyboard navigation and screen-reader support across admin pages and menus
  • Smoother feature management — admins can turn features on and off with instant, reliable toggles
  • More reliable Ana answers — improved conversation handling and clearer sourcing behind Ana's responses
  • Leaner, faster platform — behind-the-scenes tidy-up keeps everything running smoothly
  • Steadier admin pages — refined layouts and fewer interruptions while you work

Need help? ​

Email support@pearsana.com — the team is happy to help with Ana conversations, account security, or anything else.